Intro
The goal of my work is to lay the foundation for a responsible and human-centered solution. I have 10 years of experience untangling complex people problems and collaborating with technologists.
Before pivoting into UX Research, I was focused on design production: sketching paper prototypes, versioning wireframes, crafting visual design components. Those years spent releasing designs for products imparted a deep appreciation for the needs, behaviors, and experiences of the people using them. As a dedicated UX Researcher, I’m able to combine my understanding of the design process with a mix of qualitative and quantitative methods to help define actionable next steps and relevant solutions. These days, I design conversations instead of screens. I comb through data , I elicit user stories, and I help shed light on what to build next.
Case Studies
*These case studies are password protected. Please reach out to me here for access.
“How can we streamline the experience?”
Research conducted to evaluate a new web analytics reporting interaction model.
“What should we build?”
Strategic research conducted to inform the development of a journey analytics product with ML capabilities.
“Why are users struggling?”
Multi-pronged effort to investigate, rank, and clarify usability problems in a formerly market leading product.
“How do people currently solve a problem?”
Research conducted to understand target users’ software ecosystem and workflow.
Peers
Joe Latone, Research Manager at IBM Research
“…She was kind enough to offer her professional advice to a colleague and I working on the development of an AI project…her guidance influenced the entire direction of our project, and saved us months of time…
While I realize Vanessa has a strong interest in AI, I’m still trying to get her to join Quantum Computing.”
Jeel Jasani, User Experience Designer at Nvidia
“Vanessa helped the broader team embrace user research and put together standards and best practices…She has a knack for listening patiently and asking the right questions which makes her excellent at what she does.”
Paula Le, User Experience Designer at IBM
“Vanessa emphatically cares about each of her projects, her team members, and has a high standard for herself.”
YinYin Guo, Engineering Manager at Intercom
“She is dedicated to her craft and self motivated. She asks the right questions to understand her client's character. Vanessa is a professional and a collaborative team member.”